01Agreement to Terms
By accessing or using Zero7 ("the Platform"), operated by Heiberg Industries AS, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access the Platform.
02Description of Service
Zero7 is an AI-powered marketing intelligence platform that provides:
- Marketing analytics and insights through integrated data sources
- AI-powered recommendations and automated workflows via Kai, our conversational AI assistant
- Campaign management and optimization tools
- Human-in-the-loop approval systems for campaign changes
- Reporting and performance monitoring
- Knowledge base management and document ingestion for marketing intelligence
- A credit-based usage system governing access to AI features
- Playbook automation with multi-agent AI delegation for marketing workflows
03Account Registration
To use Zero7, you must:
- Create an account with accurate, complete information
- Maintain the security of your account credentials
- Promptly notify us of any unauthorized access
- Be at least 18 years old or have legal authority to enter this agreement
You are responsible for all activities that occur under your account.
04Subscription and Billing
Zero7 offers various subscription plans and a credit-based usage model. By subscribing, you agree to:
- Pay all applicable fees as described in your plan
- Provide accurate billing information
- Automatic renewal unless cancelled before the renewal date
Credit System: Many features on Zero7 consume credits, which represent AI processing costs. Credits are allocated monthly based on your plan or purchased as top-up packs. Unused monthly credits may roll over up to a defined cap; purchased credits expire after 30–90 days as specified at purchase.
Top-Up Packs: Additional credits may be purchased at any time. Top-up credits are consumed before monthly-allocated credits.
Pilot Programme: Users admitted to the Zero7 Pilot Programme receive complimentary access under a Pilot plan. Pilot terms, including credit allocations and available features, may change upon the conclusion of the pilot phase and general availability of the Platform. We will provide reasonable notice of any material changes.
Refunds are provided at our discretion. You may cancel your subscription at any time, with access continuing until the end of your billing period. Unused credits are non-refundable.
05Acceptable Use
You agree not to:
- Violate any laws or regulations
- Infringe on intellectual property rights
- Transmit malware or malicious code
- Attempt to gain unauthorized access to systems
- Use the Platform to harm others or their businesses
- Resell or redistribute the Platform without authorization
- Use automated systems to access the Platform beyond normal API usage
- Circumvent any access restrictions or rate limits
06Third-Party Integrations
Zero7 integrates with third-party services including Google (Analytics, Ads, Search Console), Meta (Facebook/Instagram Ads), and Slack. By connecting these services:
- You authorize us to access data according to granted permissions
- You confirm you have authority to connect these accounts
- You agree to comply with each platform's terms of service
- You understand we may make changes to connected accounts with your approval
We are not responsible for the availability or functionality of third-party services.
07AI and Automation
Zero7 uses artificial intelligence to provide recommendations and automate workflows. You acknowledge that:
- AI recommendations are suggestions and may not always be optimal
- You are responsible for reviewing and approving significant changes
- Automated actions require human approval for campaign modifications
- We do not guarantee specific results from AI-driven recommendations
Multi-Agent Delegation: Zero7 employs a multi-agent AI architecture in which Kai, our primary assistant, may delegate tasks to specialised sub-agents. These agents may autonomously retrieve data from connected integrations, generate content, or prepare actions for your review. Autonomous execution of external changes (e.g., publishing content, modifying bids) always requires explicit human approval before taking effect.
AI Providers: AI capabilities are powered by third-party large language model providers, including Anthropic (Claude), OpenAI (GPT), and Google (Gemini). Your prompts and relevant context data may be transmitted to these providers for processing in accordance with our Privacy Policy and their respective terms. We do not use your data to train third-party models.
08Data and Privacy
Your use of Zero7 is also governed by our Privacy Policy. By using the Platform, you consent to data collection and processing as described therein.
You retain ownership of your data. You grant us a license to use your data solely to provide and improve the Platform services.
Credential Storage: OAuth tokens and API keys for connected integrations are stored encrypted at rest using AES-256-GCM encryption. Decryption keys are managed via Google Cloud Secret Manager and are never stored alongside encrypted credentials.
Document Processing: Documents and files you upload to the Zero7 knowledge base are processed to extract text, which is then vectorised (converted to numerical embeddings) using OpenAI's embedding API. These embeddings are stored in our database to enable semantic search. The content of your documents is not used to train any AI models.
Third-Party AI Processing: To power AI features, selected portions of your data (such as conversation history, document summaries, and analytics context) are transmitted to third-party AI providers including Anthropic, OpenAI, and Google. These providers process data according to their enterprise data processing agreements. We have data processing agreements in place with each provider prohibiting training on customer data.
09Intellectual Property
The Platform, including its design, features, and content (excluding your data), is owned by Heiberg Industries AS. You may not copy, modify, distribute, or create derivative works without our written permission.
Any feedback or suggestions you provide may be used by us without obligation.
10Disclaimer of Warranties
THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
We do not guarantee any specific marketing results, revenue increases, or campaign performance.
11Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, HEIBERG INDUSTRIES AS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.
Our total liability shall not exceed the amount paid by you in the twelve (12) months preceding the claim.
12Indemnification
You agree to indemnify and hold harmless Heiberg Industries AS from any claims, damages, or expenses arising from your use of the Platform, violation of these Terms, or infringement of any rights of another party.
13Termination
We may suspend or terminate your access to the Platform at any time for violation of these Terms or any other reason at our discretion. Upon termination:
- Your right to use the Platform ceases immediately
- You may request export of your data within 30 days
- We may delete your data after a reasonable retention period
14Governing Law
These Terms are governed by the laws of Norway. Any disputes shall be resolved in the courts of Oslo, Norway, unless otherwise required by applicable consumer protection laws.
15Changes to Terms
We may modify these Terms at any time. We will provide notice of significant changes via email or platform notification. Continued use after changes constitutes acceptance.
16Contact
For questions about these Terms, contact us at:
- Email: hello@zero7.ai
- Company: Heiberg Industries AS
- Address: Oslo, Norway